Question:

In regards to your posting about those extended warranties, I bought one and so far

I have had 2 repair issues that have not been “covered”.  I really wish I never wasted my

money and was hoping you would get the word out to people not to buy them. I wish

I would have read your blog before I bought it.    Gloria

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Thanks for pushing me on this issue Gloria. This is one of those things that really

gets me going. Lately I have been seeing a steady stream of new customers coming

in with these (I say new customers because older ones have been warned against it).

Here’s the scenario: Customer brings car in, we find the problem with the vehicle and I call up to get an approval. They always ask the same question “what did the customer bring the

vehicle in for?”. This question is designed to trip you up right away so I’m always

prepared with the correct answer. Now it turns out that even though it’s a failure of

a part they cover, they don’t always cover some of the associated parts,

they only pay a portion of the labor AND there’s a deductible. Recently I did

a job for someone on a part that was covered and by the time they were done deducting

everything out, they paid $29 of the $300 bill. This is not uncommon, rarely have I

seen a customer recoup the value of  the original outlay and on top of that it becomes a very frustrating endeavor. I can also imagine that quite a few mechanics don’t want to deal

with it at all. It requires quite a bit of time and energy including followup and I know

if I wasn’t here to deal with it , my partner would just flat out say no and I’m sure there

are many of his type out there.  Please don’t get suckered into this, I promise it’s rarely

worth it.

Questions: dontgetwrenched@gmail.com

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