A customer’s car was hit by a vehicle. She did the right thing, by calling in the claim; but one thing she did wrong was NOT to have the appraiser come here to my garage to have it appraised. Instead, she took it to one of their drive-in quickie appraisal shops. BIG MISTAKE.
Later, she arrived here with the estimate in hand. When I perused it, I couldn’t believe how small an amount it was written up for. I told her before we do anything, she better call the insurance company and tell them she wanted it reappraised; or, at the very least, they should call me.
This morning the actual appraiser himself called me. I told him there were numerous things missing from the appraisal ;and boy was I surprised when he was honest with me, uttering the words, “Yeah I know, my boss likes me to write it up like that.”
HUH? Your boss likes to write it up for way less than it should be, to save money; so it will cost the customer money out of her own pocket?
Usually, the insurance companies are spot-on with the assessments. Even generous, in some cases. I believe, that’s because we are basically watching over them.
Hopefully this isn’t a new trend and won’t be happening all the time; but make sure it doesn’t happen to you. Take your car to the mechanic/auto body shop you trust and have the appraiser go THERE. This is no different then anything else that needs an expert to oversee it.
Don’t get shorted (or wrenched)!